Permanent, Full Time, Sun-Thu Senior Bookseller | Duty Team Leader QBD Books - Erina Fair, NSW This role is perfect for an experienced bookseller who loves leading by example, coaching others, and creating an energetic, welcoming space for readers. You’ll play a key role in supporting the leadership team, and delivering exceptional customer experiences that turn visitors into regulars. The role As Senior Bookseller | Duty Team Leader, you’ll support the Head Bookseller | Team Leader in the day-to-day running of the store while leading the team on the floor. You’ll balance people leadership, sales performance and customer connection, ensuring the store consistently meets targets while remaining a fun, supportive place to work and shop. What you’ll do Sales & leadership Champion sales excellence and coach the team to achieve targets and KPIs Lead by example on the floor, delivering confident, engaging customer service Support team training, development and performance Store operations Assist with day-to-day store operations and opening/closing duties Maintain stock integrity with guidance from buying and operations teams Ensure a safe, supportive and well-run store environment Customer & community engagement Build strong relationships with customers and encourage repeat visits Support education and debtor account sales through outreach, Book Drives and networking Maintain relationships with existing account holders Visual merchandising Present a visually appealing store aligned with merchandising guides and promotions Ensure displays are tidy, engaging and commercially effective Team culture & communication Maintain strong communication with store and operations teams Champion a positive, inclusive and growth-focused team culture About you You’re a people-person who loves books, enjoys sales, and takes pride in helping others succeed. You’ll likely bring: Experience in a senior retail or supervisory role Confidence working towards sales targets and KPIs Strong communication and leadership skills A passion for reading and sharing recommendations with customers Experience in visual merchandising and stock management A proactive, reliable and professional approach Why QBD? QBD Books is Australia’s largest Australian-owned book retailer. We believe in: Exceptional service Investing in our people Creating joyful, book-filled workplaces You’ll enjoy: On-the-job training and development Generous staff discounts and incentives Genuine opportunities for career progression across the business Being part of an exciting new store launch Ready to apply? If you’re passionate about books, people and retail leadership, we’d love to hear from you. Please submit a resume and cover letter outlining your experience and why you’d love to join QBD Books. Due to expected high interest, only complete applications will be considered and only successful applicants will be contacted. This is a fantastic opportunity to join the largest and fastest growing Australian owned and operated Bookseller. If you have a professional attitude and would like to be rewarded for your effort, please apply by submitting a resume and cover letter detailing your relevant experience and your passion for people, selling and reading.
